Frequently asked questions

Do I need an appointment to visit the store?

No :)

We look forward to seeing you at any of our branches:

Hamburgo 9, Juárez, CDMX.
Mérida 216, Roma Norte, CDMX.
Sonora 108, Condesa, CDMX.

We can also send you detailed photos of the product to clarify any questions you may have.

What if the piece I bought broke? Does it have a warranty?

Since most pieces are unique and made from natural materials, they are likely to suffer some damage with use, which is normal; objects have their own life cycle.

However, if you want your piece to have a second life, send us photos of the piece, and we will evaluate it with our restorer to determine the possibilities and the cost of restoration and shipping.

Okay, you find the pieces, but what kind of social responsibility do you have?

We believe that fair trade benefits everyone, as inhabitants of this planet and citizens of this country.

Our treatment, communication, and approach with our suppliers, artisans, and craftspeople are always with respect and appreciation for their work.
Therefore, we pay what is due, adhere to the timelines they provide, and above all, respect their creativity and worldview.