Privacy Notice

Privacy Notice

We inform Users (as defined below) that the following Privacy Notice applies to them by simply using or accessing any of the pages, web and mobile applications, software, and applications in general that make up the www.pinguinomexico.com Portal (hereinafter and, jointly and indistinctly, the "Portal"), so we will understand that you accept it and agree to be bound by its compliance. If you do not agree with the Privacy Notice and/or the Terms and Conditions available to you, you must refrain from accessing or using the Portal.

The User, understood as the person who uses or accesses, by means of computer equipment and/or any communication equipment or device, the Portal (hereinafter the "User"), fully and unreservedly accepts each and every one of the provisions included in this Privacy Notice.

RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA. For Pingüino (hereinafter the "Company"), the security of Users is our priority, which is why we protect their personal data through the use, application, and maintenance of high technical, physical, and administrative security measures.

As a User, you have the opportunity to choose from a wide range of products and services through our Portal, knowing that your personal data will be protected and treated confidentially. We inform you that the RESPONSIBLE for collecting and processing and/or using the personal data that the User provides through the Portal is the Company, as well as its subsidiaries, associates, holding companies, and affiliates.

ADDRESS OF THE RESPONSIBLE. For the purposes of this privacy notice, the Company states, individually, its address, located at Mérida 216 int. 2, Roma Norte, Cuauhtémoc, Mexico City, C. P. 06700

PERSONAL DATA THAT MAY BE COLLECTED. The personal data that the Company may collect from the User when using the Portal and/or contracting our services and products are the following:

  1. Full name, telephone number, address, and email address

PURPOSES OF THE PROCESSING OF YOUR PERSONAL DATA. The personal data that the Company collects will be used for the following purposes:

  1. Guarantee the timely delivery of the acquired pieces.
  2. To integrate files, databases and systems necessary to carry out the corresponding operations and services; (ii) To claim the delivery of prizes and/or promotions; (iii) To carry out internal analysis;
  3. Additionally, your personal data may be used for the following secondary purposes: (i) Marketing, advertising and commercial prospecting; (ii) To offer you, where appropriate, other products and services of the Company or any of its affiliates, subsidiaries, holding companies, associates, commission agents or companies; (iii) To send you promotions of other goods, services and/or products; (iv) To carry out statistical analysis, generation of information models and/or current and predictive behavior profiles and, (v) To participate in surveys, sweepstakes and promotions.

OPTIONS AND MEANS TO LIMIT THE USE OR DISCLOSURE OF DATA. The Company has implemented administrative, technical and physical security measures to protect your personal data, which we also require our service providers to comply with. You may limit the use or disclosure of your personal data by sending an email to hola@pinguinomexico.com indicating in the body of the email your full name and which data you wish not to be disclosed. If your request proceeds, you will be registered in the exclusion list.

MEANS TO EXERCISE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION (ARCO RIGHTS). You can send an email to hola@pinguinomexico.com, at any time, to exercise your Rights of Access, Rectification, Cancellation or Opposition ("ARCO Rights"). To exercise ARCO Rights, you (or your legal representative) must submit the request, identifying yourself with the following documentation:

  1. Name of the user or owner.
  2. Address of the user or owner or another means to communicate the response to your request.
  3. Documents that prove your identity (IFE/INE or passport) and, where appropriate, documents that prove the legal representation of the applicant.
  4. A description of the information / data on which you are trying to exercise your ARCO rights and the rights you would like to exercise.

If one or more of the documents mentioned above are not included, and/or the documents have errors or omissions, the Company will notify you within 3 business days after receiving the request and will ask for the missing documents and/or relevant corrections; you will have 5 business days from that notification to provide the updated information, otherwise, the request will be considered not submitted.

TRANSFER OF PERSONAL DATA. The Company may disclose your personal data to those third parties who, by virtue of the services and products offered, need to know them to fully comply with them.

Likewise, the Company may disclose your information to the competent authorities in terms of applicable law; any transfer of your personal data without consent will be made in accordance with Article 37 of the LFPDPPP.

WEB BEACONS. The Company may or may not use tracking technologies such as web beacons, similar to cookies, to collect data about your visits to the Portal; these are small electronic images embedded in web content or email messages, which are not normally visible to Users and allow us to generate almost personalized content to offer you a better experience when using our Portal.

If you do not agree with any of the conditions established here, the User can always change their browser settings.

MODIFICATIONS TO THE PRIVACY NOTICE. This privacy notice may undergo modifications, changes or updates derived, among other things, from new legal requirements; the Company's own needs, due to the products or services we offer; due to our privacy practices; due to changes in our business model, or for other reasons.

Any modification to this privacy notice will be notified to you through any of the following means: a written communication sent to your address; by the email you provide; a message to your mobile phone; a message disclosed through the Portal or any electronic means you use to carry out operations; or, in widely circulated newspapers at the Company's registered office.